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How to Edit, Cancel, or Re-Ship an Order

Updated

You can change an order in LVK until the warehouse begins picking it. Add or remove items, edit the shipping address, allow partial shipments, cancel, re-ship, or switch the shipping method, all from the order page.

Important

Once an order shows The warehouse is currently processing this order, you can no longer cancel it, edit its items, or place it on hold to stop the shipment. The banner means pickers and packers are already working on the order and the inventory has been deducted from stock, so changes at that point cause inventory discrepancies. Order changes apply only while the order is not being processed.

Order page banner reading The warehouse is currently processing this order

Table of Contents

How to Add a Product to an Order

Confirm the product has available stock in your Inventory Report before you add it. Adding a product with no available inventory puts the order on backorder.

  1. Open the order.
  2. Select Add Item.
  3. Select the SKU you want to add and enter the quantity.
  4. Select Save.
Add Item control on the LVK order page

How to Remove a Product from an Order

  1. Open the order.
  2. Set the Quantity to Ship for that product to zero.
  3. Select Save. The product stays on the order but the warehouse won't ship it.

How to Allow Partial Shipments on an Order

Allow Partial tells the warehouse to ship the in-stock items on a multi-item order instead of holding the whole order until everything is available.

  1. Open the order.
  2. Select the Allow Partial checkbox.
  3. Select Save.
    Allow Partial checkbox on the LVK order page

Important

Allowing partial shipment will generate two or more shipping labels,. Your account will be charged for each one.

How to Cancel an Order

  1. Open the order.
  2. Select More Actions.
  3. Select the cancel option from the menu.
More Actions menu on the LVK order page with cancel option

How to Edit an Address on an Order

  1. Open the order and select the address, shown highlighted in blue.

    Shipping address highlighted in blue on the LVK order page

  2. Edit the address fields, then select Update.

    Address edit fields with the Update button on the LVK order page

If your edit doesn't save or the order doesn't reflect the change, open a support ticket.

How to Re-Ship an Order

  1. Open the order.
  2. Select More Actions.
  3. Select Reship Items from the menu.
Reship Items option in the More Actions menu on the LVK order page

How to Set a Gift Invoice on an Order

A gift invoice hides the product cost from the recipient, so the packing slip ships without pricing.

  1. Open the order.
  2. Select the Gift Invoice checkbox.
  3. Select Save.
    Gift Invoice checkbox on the LVK order page

Changing the Shipping Method on an Order

You can still change the shipping method on the order page while the order status is Ready, meaning the warehouse hasn't started picking it. Once the status changes to Processed, the shipping method is locked and LVK cannot stop the package from shipping with its current method.

To stop an order from shipping while you make changes, apply a Hold.