Once a package leaves our facilities, it is in the carrier's hands. LVK Customer Support cannot contact carriers on your behalf — use the sections below to reach each carrier directly and to learn what to do if a package is lost, damaged, or unscanned.
How to Handle Carrier Issues
If a Package is Lost or Damaged
If the carrier confirms the package is lost or damaged, contact the LVK Support team. We will help you initiate a claim.
See How to File a Carrier Claim and submit a ticket using category: Carrier Claims.
If 15 Days have Passed with No Scan
If the carrier has not physically scanned the package and it is 30 days past the ship date, contact LVK Support. We will inspect the shipment and determine whether you qualify for a shipping credit.
See our No First Scans article and submit a ticket using category: Carrier Claims > No First Scan.
Attach any information received from the carrier to the ticket.
How to Contact Specific Carriers for Resolution
| Carrier | Contact | Support Available |
|---|---|---|
| ACI Logistics | Track My Parcel | Virtual chat |
| AxleHire | Recipient Portal | Virtual chat |
| Better Trucks | Contact Support | BetterBot virtual chat |
| BlueStreak | contact@bluestreak.cc or 1-888-258-7875 | Email or phone |
| Canada Post | Track & Contact | CP Virtual Agent, free app |
| Canpar | Contact Us | Canpar Chat |
| DHL | Contact Support | — |
| FedEx | Contact Support | Virtual Support Assistant |
| GLS | Contact Us | Expert Chat |
| Passport | partners@passportshipping.com | Email (claim eligibility reviewed) |
| Purolator | Contact Us | Purolator Agent virtual chat |
| UniUni | Contact Support / Help Centre | Free app, UniUni Help Centre |
| UPS | Contact Support | Ask UPS virtual assistant |
| USPS | Contact Support | — |
| VEHO | Track Package | Text support, VEHO App |
If you have a question about filing a claim with a carrier not listed above, contact LVK Customer Support.