Once packages are handed off to the carrier and leave our facilities, they are no longer under LVK's direct control. The best way to get updates on packages already in transit, is to reach out to the specific carrier. Below is a list of carriers, their contact info and their preferred method for how to request updates, so you can easily follow-up with them. Due to the volume of requests, LVK Customer Support is not able to contact specific carriers on your behalf.
This article will outline how to request carrier updates, and what to do in the event that an item has been damaged or not physically scanned by the carrier.
How to Handle Carrier Issues
How to Contact Specific Carriers for Resolution
How to Handle Carrier Issues
It's possible that your item might be damaged or lost in transit. Below are the instructions for how to handle these specific issues.
If a Package is Lost or Damaged
If the carrier confirms that the package has been lost or damaged during transit, we ask that you reach out to the LVK Support team. We will assist you in initiating the required procedures for filing a claim.
Read our article How to File a Carrier Claim and submit a ticket with category: Carrier Claims
If 15 Days have Passed with No Scan
If the carrier indicates that they have not yet physically scanned the package within their network and it is 30 days past the shipping date, please contact LVK Support. We will assist you by inspecting the shipping containers and determining whether you are eligible for a shipping credit. For more details, please refer to our article on No First Scans and submit a ticket regarding the issue here. Please use the category Carrier Claims > No First Scan.
NOTE: Please be sure to attach any information received from the Carrier to this ticket.
How to Contact Specific Carriers for Resolution
ACI Logistics
Request an immediate update on the carrier's official website by clicking HERE. ACI offers a virtual chat ACI Logistics, to provide you with real-time information regarding the whereabouts of your package.
AxleHire
Request an immediate update on the carrier's official website by clicking HERE. AxleHire offers a Virtual Chat, to provide you with real-time information regarding the whereabouts of your package.
Better Trucks
Request an immediate update on the carrier's official website by clicking HERE. Better Trucks offers a virtual chat BetterBot, to provide you with real-time information regarding the whereabouts of your package.
BlueStreak
Request an immediate update from the carrier, by emailing contact@bluestreak.cc or calling 1-888-258-7875.
Canada Post
Request an immediate update on the carrier's official website by clicking HERE. Canada Post offers a CP Virtual Agent and a free App, to provide you with real-time information regarding the whereabouts of your package.
Canpar
Request an immediate update on the carrier's official website by clicking HERE. Canpar offers Canpar Chat to provide you with real-time information regarding the whereabouts of your package.
DHL
Request an immediate update on the carrier's official website by clicking HERE.
FedEx
Request an immediate update on the carrier's official website by clicking HERE. FedEx offers a Virtual Support Assistant to provide you with real-time information regarding the whereabouts of your package.
GLS
Request an immediate update on the carrier's official website by clicking HERE. GLS offers an Expert Chat to provide you with real-time information regarding the whereabouts of your package.
Passport
Request an immediate update via the carrier's official email partners@passportshipping.com. Passport will provide you with real-time information regarding the whereabouts of your package and whether you are eligible for a claim.
Purolator
Request an immediate update on the carrier's official website by clicking HERE. Purolator offers a virtual chat, Purolator Agent, to provide you with real-time information regarding the whereabouts of your package.
UniUni
Request an immediate update on the carrier's official website by clicking HERE. Uni Uni offers a free App and the UniUni Help Centre to provide you with real-time information regarding the whereabouts of your package.
UPS
Request an immediate update on the carrier's official website by clicking HERE. UPS offers a virtual assistant, Ask UPS, to provide you with real-time information regarding the whereabouts of your package.
USPS
Request an immediate update on the carrier's official website by clicking HERE.
VEHO
Request an immediate update on the carrier's official website by clicking HERE. VEHO offers Text Support and the VEHO App, to provide you with real-time information regarding the whereabouts of your package.
NOTE: If you have a question about filing a claim with a carrier not covered in the above list, please reach out to LVK Customer Support.