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LVK Glossary: Order & Product Pages
Here is a list of the most common terms and their definitions used on LVK's order and product pages. Orders Order Terms All: Will show all the orders imported from your store. On hold: Will show all the orders with either a billing, fraud, addre... read more
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Peak 2024-2025 Overview & Deadlines
This is a one-stop shop for what to expect from LVK during Peak Season 2024-2025, including:Deadlines for Peak SeasonPeak Season SLAsCustomer Support HoursWarehouse Operating Hours Deadlines for peak season 10/1/24 – 1/31/25 Inventory/Receiving De... read more
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How to File a Carrier Claim
Information we will need to file the claim: LVK can assist with filing a claim on your behalf only if our shipper information is required due to lost or damaged items. These claims will be subject to validation from our carrier team specialist. ... read more
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Why Did a Newer Order Ship Before an Older Order?
LVK ships orders based on the selected shipping service level (standard, expedited, overnight), product availability and order hold status. Reasons a New Order May Ship First Shipping Service Level If an order with standard shipping imports to LVK ... read more
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How to Get Updates from Specific Carriers
Once packages are handed off to the carrier and leave our facilities, they are no longer under LVK's direct control. The best way to get updates on packages already in transit, is to reach out to the specific carrier. Below is a list of carriers, t... read more
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What is the Status of my Order?
It is important to understand the LVK order fulfillment lifecycle to best assist your customers. During the order fulfillment lifecycle, orders can be in one of three statuses: Ready Not Ready Shipped This article will walk you through the steps ... read more