Understanding the LVK order fulfillment lifecycle helps you better assist your customers. An order can be in one of three statuses at any point:
- Ready
- Not Ready
- Shipped
Order Processing Steps
Order Entry
When an order imports to LVK, processing time varies depending on backorders, holds, or product delays. In most cases, an order imported via a store connection is immediately ready to ship.
LVK's shipping SLAs begin once an order is Ready. If an order is Not Ready, SLAs do not apply.
See When Will LVK Ship My Orders? for more information on shipping timelines.
Order Processing
If the order status is Ready, it is routed to the warehouse for picking, packing, and shipping. Ready orders appear under the Ready To Ship tab on the Orders page.
If you see the message below on an order, it is being processed by the warehouse and is no longer available for edits.
If the order status is Not Ready, it is not sent to the warehouse queue. This occurs for two reasons:
- Insufficient stock (backorder)
- The order is on hold — see How to Manage Orders on Hold
Not Ready orders appear under the Not Ready To Ship tab on the Orders page.
Shipment Tracking
Once the warehouse generates a shipping label, the order status updates to Shipped and a tracking number is generated.
Shipped orders appear under the Shipped tab on the Orders page. The tracking number is visible on the individual order page and in the Shipments Report, and is automatically pushed to your store platform.
Depending on your store's settings, the tracking number will be sent to your end customer — this is managed by your store, not LVK.