It is important to understand the LVK order fulfillment lifecycle to best assist your customers. During the order fulfillment lifecycle, orders can be in one of three statuses:
- Ready
- Not Ready
- Shipped
This article will walk you through the steps of order processing in LVK and how these different statutes are applied.
Order Processing Steps
Post-Shipment Movements
Order Processing Steps
Order Entry
Once an order imports to LVK, the time to process will vary depending on any backorders, order holds, or specific product delays. In most cases, an order will be imported to LVK through a store connection and it will immediately be ready to ship.
NOTE: LVK’s shipping SLAs begin once an order is Ready. If an order is Not Ready, SLAs do not apply.
Read When will LVK ship my orders? for more about when your order will ship.
Order Processing
If the order's status is Ready, it gets routed to our warehouse team to pick, pack and ship. The order status in LVK will appear under the Ready To Ship tab on the Order page. If you click directly into an individual order, you will see it there as well.
If the order is Ready and you see the below message on the order, this indicates the order is no longer available for changes or edits as it is currently being processed by the warehouse.
If the order is Not Ready, the order does not get sent to the warehouse team’s queue for processing. This happens for two reasons
- Insufficient stock. (Backorder)
- The order is on hold. (A flag set to prevent the order from shipping - see HERE for how to manage order holds)
The order status in LVK will appear under the “Not Ready To Ship” tab on the Order page. If you click directly into an individual order, you will see it there as well.
Shipment Tracking
Once the warehouse generates a shipping label for the package, it gets picked up by the carrier and the order status in LVK updates to Shipped.
The order status in LVK will appear under the Shipped tab on the Order page. If you click directly into an individual order, you will see it there as well.
At this point, a tracking number is generated and it will appear on the individual order page or in the Shipments Report. The tracking number is automatically pushed to your store platform.
Depending on the rules you have set up in your store platform, the tracking number will be sent to your end-customer. (This is not managed through LVK; it is dependent on your store.)
Post-Shipment Movements
Once the package leaves the warehouse, it is the carrier's responsibility to provide information on its whereabouts. Visit your PostHero dashboard (USA orders) for visibility into any shipments with tracking issues. If you require more detailed information than what is shown in the tracking, we recommend you visit the carrier's website for further updates.