Orders placed on hold will NOT ship from the Fulfillment Center. This is the quickest way to ensure LVK does not fulfill an order, place it on hold. Holds can also be imported from your store. As the merchant, you must release or apply correspondingly.
How to Manage Orders on Hold
1. In the LVK Dashboard, go to Orders.
2. Select the order you wish to put on hold by clicking on the box next to the order number.
3. Clicking on the box next to the order will bring up manual actions you can do for that order, including Add holds.
4. Click on Add holds. In the dialogue box that opens, you will need to choose one of the options for putting the order on hold. Then click Save.
5. Once you have placed the order on hold, you will see a Hold message on the far right of the order entry.
6. To remove the hold, you will click on the box next to the order number. A set of manual actions you can do for that order will appear above the order list. Click on Remove hold.
7. In the dialog box, click on the hold you are removing. It should be the same hold that you have placed on that order. (i.e. You placed the order on a payment hold, click payment hold to remove it.)
8. Click Save. The order is no longer on hold.
IMPORTANT:
- To cancel, change or put a client hold on orders you must do so via your LVK dashboard by 1 am EST on the day the item is scheduled to ship. Sending an email, ticket, or message to our support team will not automatically cancel an order.
- Read more about when to edit your orders HERE
- If you choose to self-fulfill an order while we are already in the process of picking, we cannot guarantee that an item will not be double shipped.