Orders on hold do not ship from the fulfillment center, which makes a hold the fastest way to stop LVK from fulfilling an order. Holds can also import from your store platform. You control when a hold is applied and when it is released.
How to Place an Order on Hold in LVK
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Log in to your account and go to Orders.
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Click the checkbox next to the order number. The manual actions toolbar appears above the order list, including Add holds.
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Click Add holds, choose a hold type in the dialog box, and click Save.
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Confirm the Hold label appears on the far right of the order entry.
How to Remove a Hold from an Order in LVK
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Click the checkbox next to the order number, then click Remove hold in the manual actions toolbar.
- In the dialog box, click the hold type you are removing. It must match the hold on the order. For example, click Payment Hold to remove a Payment Hold.
- Click Save. The order is no longer on hold.
Important
Cancel, change, or place a client hold on an order in your LVK dashboard by 1 AM EST on the day the item is scheduled to ship. An email, ticket, or message to support does not cancel an order. If you self-fulfill an order after LVK has started picking it, the item may ship twice.
For deadlines and options on changing orders, see How to Edit, Cancel, or Re-Ship an Order.