If an order is marked Not Ready, it is not sent to the warehouse for processing. The reasons are explained below, along with how to resolve each one.
Backorders (Insufficient Stock)
An order is ready to ship only when all items are in stock. If you sell products out of stock on your store platform, the order imports to LVK as "Not Ready." Once the inbound inventory arrives and LVK receives it into the system, stock allocates to the backorder and the order becomes "Ready" — provided no other holds are active.
LVK shipping SLAs only begin once an order is "Ready." See How to Create a Shipping Plan for more on sending inbound products to LVK, and When Will LVK Ship My Orders? for shipping timeline details.
Address Hold
LVK automatically validates all shipping addresses through USPS (regardless of the carrier used). If the address is deemed invalid, the order is placed on an "Address Hold" so your team can obtain a corrected address before the carrier attempts delivery.
See How to Manage Orders on Hold for more information.
Client Hold
A client hold prevents an order from shipping immediately. Common uses include:
- A customer requests an edit to their order
- There is a product issue and you want to delay existing order shipments
See How to Manage Orders on Hold for more information.
Operator Hold
An operator hold is applied by the LVK warehouse team when an issue is identified on their end that prevents the order from shipping.
See How to Manage Orders on Hold for more information.
Fraud Hold
LVK applies a fraud hold based on your store platform's recommendation to investigate or cancel an order. This is supported by most eCommerce platforms (Shopify, BigCommerce, WooCommerce). If your platform doesn't support it natively, contact LVK Support to set up an automation rule for flagging suspicious orders.
See How to Manage Orders on Hold for more information.