When LVK marks an order Not Ready, it doesn't send the order to the warehouse for processing. Here are the reasons why, along with how to resolve each one.
Table of Contents
- Backorders (Insufficient Stock) in LVK
- Address Hold in LVK
- Client Hold in LVK
- Operator Hold in LVK
- Fraud Hold in LVK
Backorders (Insufficient Stock) in LVK
An order is ready to ship only when all items are in stock. If you sell products that are out of stock on your store platform, the order imports to LVK as "Not Ready." Once the inbound inventory arrives and LVK receives it into the system, LVK allocates stock to the backorder and the order becomes "Ready," provided no other holds are active.
LVK shipping SLAs only begin once an order is "Ready." See How to Create a Shipping Plan for more on sending inbound products to LVK, and When Will LVK Ship My Orders? for shipping timeline details.
Address Hold in LVK
LVK automatically validates all shipping addresses through USPS, regardless of the carrier used. If USPS flags an address as invalid, LVK places the order on an "Address Hold" so your team can get a corrected address before the carrier attempts delivery.
Client Hold in LVK
A client hold prevents an order from shipping immediately. Common uses include:
- A customer requests an edit to their order.
- A product issue requires delaying existing order shipments.
Operator Hold in LVK
The LVK warehouse team applies an operator hold when they identify an issue on their end that prevents the order from shipping.
Fraud Hold in LVK
LVK applies a fraud hold based on your store platform's recommendation to investigate or cancel an order. Most ecommerce platforms (Shopify, BigCommerce, WooCommerce) support this natively. If yours doesn't, contact LVK Support to set up an automation rule that flags suspicious orders.
See How to Manage Orders on Hold for more information.