If an order is marked “Not Ready,” the order will not be sent to the warehouse team’s queue for processing. This happens for the following reasons:
Backorders
Address Hold
Client Hold
Operator Hold
Fraud Hold
Below is an explanation of these different reasons and what you can do to clear the order so it can be shipped.
Backorders (Insufficient Stock)
- An order is only ready to ship when all items on the order are in stock, otherwise LVK cannot fulfill the order.
- If you choose to sell product when it’s out of stock on your store platform, the order will import to LVK and appear as “Not Ready.”
- Once the inbound inventory for the product on backorder arrives at the warehouse and the LVK team receives it into the LVK system, the inventory will allocate to the backorders and makes the order “Ready” (assuming there are no other holds on the order stopping it from shipping).
- More information about sending inbound products to LVK, please read How to create a shipping plan.
- Remember, LVK shipping SLAs only begin once an order is “Ready.”
- Read When will LVK ship my orders for more information.
Address Hold
- LVK’s warehouse software sends all address information through USPS validation automatically (regardless of carrier used to ship the order).
- If USPS deems the address invalid, the order will be put on an “Address Hold.”
- This is so your team can reach out to the customer for an updated address so the carrier can successfully deliver the package.
- In the long run, this saves you time so that LVK doesn’t attempt to process the shipment only to be met with a failed address error from the carrier.
- Read How to manage order holds for more information.
Client Hold
- A client hold can be used by your team for any scenario where you do not want the order to ship out immediately.
- Common uses include:
- A customer reaching out to edit their order
- There is a product issue and want to delay existing order shipments.
- Read How to manage order holds for more information.
Operator Hold
- An operator hold is something the LVK warehouse can apply to an order if there is any issue we identify with the order on our end that prevents us from shipping the order.
- Read How to manage order holds for more information.
Fraud Hold
- LVK applies a fraud hold based on your store platform’s recommendation to investigate an order or cancel it.
- This is managed through most eCommerce platforms (Shopify, BigCommerce, WooCommerce).
- For those that don’t support it on their platform, an automation rule can be requested through the LVK support team to partner on applying holds on suspicious orders.
- Read How to manage order holds for more information.