LVK plans warehouse staffing around your expected order volume, so LVK needs advance notice when your volume will spike. Two commitments matter: surge volume during the year, and your sales forecast for peak season.
Daily Order Processing Capacity
LVK fulfillment centers process between 10,000 and 40,000 orders per day across the network.
Surge Volume Considerations
Your Baseline Shipping Volume (BSV) is the daily order volume your agreed pricing covers. LVK calculates it as your average daily shipments over a reference quarter, taking total shipments for the period and dividing by the number of days.
LVK builds surge capacity on top of your BSV so you can exceed it without prior arrangement, up to the surge allowance in your agreement.
Example: A merchant with a BSV of 500 orders per day has surge capacity for an additional 250 orders per day, or 50% above BSV.
Orders that exceed your BSV plus surge allowance fall outside LVK's peak SLAs, and LVK doesn't issue credits or refunds for them. Please advise LVK ahead of any expected surge so the warehouse can staff for it.
Peak Season Volume Forecasts
Provide LVK with a sales forecast for peak season that is accurate within 10%. LVK uses your forecast to schedule labor across the peak period.
Peak season requires a forecast: without one from you, LVK isn't responsible for volume that exceeds your weekly BSV during peak season.