LVK bills for fulfillment based on a rate card specific to your account, plus per-service fees for the options you use. This article lists every standard fee so you can see what drives your invoice and where to find the details for each charge.
Table of Contents
- How LVK Sets Your Rates
- Account-Related Fees
- Product-Related Fees
- Shipping-Related Fees
- Weight and Dimension Billing Rules
- Receiving and Returns Fees
- Payment and Invoicing
- Additional Resources
How LVK Sets Your Rates
Your contract includes a rate card built for your account. Shipping pricing depends on the shipment's final weight and shipping method, along with:
- Shipment weight
- Shipping zone
- Product dimensions
- Order volume
Your rates also reflect any discounts or additional charges the sales team applied to your agreement. To request a copy of your rate card, open a support ticket or contact your Customer Success Manager.
What Your Rates Include
- Picking, packing, shipping, and a standard box or poly mailer. Packaging material may vary based on availability.
- A set number of units, called picks, per order based on your agreement. Each pick beyond that number is charged separately.
How LVK Communicates Pricing Changes
Rates change as carrier rates and tech fees change, and LVK communicates every update by email. Keep your billing email address current so you don't miss a change. See Marketing Notification Emails to update your address, and review the LVK Terms of Service for current conditions.
Account-Related Fees
These fees apply to your account rather than to individual orders or products.
- Monthly tech fee: $500 per month, covering the technology that improves order accuracy, shipping speed, and cost visibility. See LVK Tech Fee.
- Account setup: onboarding may incur a fee depending on your account's size and complexity.
- CSV product import: $15 per upload, for accounts without a store or API integration.
- Data export service: $500 per month for engineering-provided access to your account data in CSV, JSON, or Parquet format.
- Storage: charged daily per SKU based on total cubic volume in stock. Rates depend on your account size and volume, so contact support for your rate.
- Holiday surcharges: see Holiday Surcharges.
Product-Related Fees
| Charge | US | Canada |
|---|---|---|
| Lots and Expiration Tracking | $500 USD per month | $719 CAD per month |
| Serial Number Tracking | $0.25 USD per unit shipped | $0.34 CAD per unit shipped |
| Hazmat Product Labels, required by labeling regulations | $0.50 USD per order shipped | $0.67 CAD per order shipped |
| Fragile Products Wrapping, for SKUs needing bubble wrap or similar protection during packing | $0.50 USD per unit shipped | $0.67 CAD per unit shipped |
| Geami Paper Wrap | $1.85 USD first unit, then $0.75 USD per additional unit | $1.85 CAD first unit, then $0.75 CAD per additional unit |
| Dimensional Size Fee | $4, $8, or $19.50 USD per package, based on package dimensions | $22, $30, or $85 CAD per package, based on package dimensions |
| Print Packing Slip | $0.20 USD per slip | $0.27 CAD per slip |
Additional Product-Related Fees
-
Non-standard packaging: products requiring non-standard packaging add a cost to the total order shipping charge.
See Standard and Non-Standard Packaging Sizes and Fees. - Dropship fee: applies per your agreement when LVK ships your dropship products in the US and Canada.
- Picking fees: set per account as a first pick fee plus an additional pick fee. Contact support or your sales representative for your rates.
Shipping-Related Fees
LVK offers three shipping methods (Standard, Expedited, and Overnight), each priced from your rate card. These additional fees may apply to a shipment:
- Fuel surcharges: see US Fuel Surcharges and Canada Fuel Surcharges.
-
Unexpected Carrier Surcharges (UCS): when a carrier hits an obstacle delivering a package, it charges LVK for the added cost and LVK passes that charge to the affected merchant.
See Unexpected Carrier Surcharges. - Large order fee: orders packed in three or more packages may incur additional fees, depending on your contract's pricing model.
- Zone 9 rate: shipments to Zone 9 use a separate shipping rate. See Zone 9 Shipping Rates.
-
Peak season surcharges: surcharges apply during peak season and are communicated by email.
See Peak Season Overview & Deadlines.
LVK doesn't quote Small Parcel or Special Project (D2C and B2B) shipments in advance, because an order's final size, weight, and handling needs aren't known until it's packed.
Weight and Dimension Billing Rules
These rules determine the billable weight and size of a package.
Billable Weight
- Package weights are rounded up when billed. A 1.54 lb package bills as 2 lbs.
- Some weight discrepancy is expected in normal operations. LVK doesn't investigate billing discrepancies on shipments of 2 lbs or more when the difference is 1 lb or less, or on shipments under 1.99 lbs when the difference is 2 oz or less.
Dimensional (DIM) Weight
Dimensional weight is a billable weight calculated from a package's size rather than what it weighs on the scale. When dimensional weight exceeds actual weight, LVK bills the dimensional weight.
- DIM weight in pounds equals length x width x height, divided by 166.
- DIM weight is ignored when the package volume is under 1 cubic foot (1,728 cubic inches) and the package weighs less than 1 lb.
- DIM fees apply to USPS Media Mail shipments as well.
- See DIM Weight and Surcharges for US and Canada details.
Dimensional Size and Oversize Fees
| Package Size | Fee |
|---|---|
| Any dimension over 22 in. | $4 |
| Any dimension over 30 in. | $8 |
| Over 48 in. on the longest side, or over 30 in. on the second longest side | $19.50 |
| Over 96 in. in length, or over 130 in. in combined length and girth | Oversize charge, with a 90 lb minimum billable weight |
Important
Get pre-approval before shipping any package over 20 lbs. Unapproved heavy packages can be delayed or refused.
Receiving and Returns Fees
- Receiving fees: set in your agreement. Follow the LVK Receiving Overview to avoid non-compliance fees.
- Returns: the support team approves returns before processing. Open a ticket to request one.
Payment and Invoicing
- Keep a credit card on file. Credit card is LVK's primary payment method.
- ACH: available for larger US accounts with pre-approval from the sales team. Open a ticket to request it.
- Billing schedule: LVK charges your card daily, Monday through Friday, for storage and orders shipped, once your balance reaches $20. Your invoice reflects all charges regardless of that minimum.
- Invoices: view them in the Invoices section of the LVK app.
Additional Resources
- LVK FAQs
- Open a billing ticket for billing questions or invoice disputes
- Marketing Notification Emails, to update the address that receives billing updates