The PostHero dashboard shows tracking data for packages that have left the LVK warehouse. Filter the data by store, date, carrier, warehouse, and state, resolve order issues manually, and schedule summary emails.
New to PostHero? Start with PostHero Package Tracking.
How to Access PostHero
- Log in to your account.
- Click PostHero in the left navigation.
- Use the Date Range field to filter shipment data by timeframe.
How to Filter Data in PostHero
Filter your data by store, date, carrier, warehouse, and state. When filtering by date, choose a pre-defined or custom date range.
You can also sort by shipping method and warehouse.
How to View State Metrics on the PostHero Map
PostHero tracks orders shipped within the United States. Click a state on the map to view metrics for that state. For what the map colors mean, see PostHero Metrics and Status Definitions.
How to Resolve an Order Issue Manually in PostHero
Click the checkmark next to an order listing to resolve the issue manually. For example, if your customer confirms they received an order that still shows as stuck, resolve it to remove it from the list.
Resolved orders do not disappear immediately. They leave the list after the next view calculation, which runs automatically every hour.
How to Open an Order in the LVK Dashboard from PostHero
To update an order, click Open Order to go directly to that order in the LVK App.
How to Set Up PostHero Summary Emails
Set up automated PostHero summary emails at the frequency you want: daily, weekly, monthly, or disabled. Each email covers all shipments since the last email was sent, so a monthly setting delivers one email per month with statistics for the last 30 days.
Every summary includes your average dispatch time, average delivery time, and transit times by carrier.
Sample summary email: