LVK Receiving Overview – LVK

These receiving guidelines are in place so our warehouse teams can process your products quickly and start shipping for you. We appreciate your cooperation in helping us to keep operations running smoothly.

General LVK Receiving Standards
Deliveries
Booking Requirements
Shipping Requirements for Small Parcel/Freight
Receiving Timeline for Compliant Shipments
Additional Resources

General LVK Receiving Standards

Inventory that does not follow our guidelines will be subject to longer wait times.
At LVK, charges may apply per unit or hour for products such as apparel, jewelry, and similar items that must be counted and verified.
We reserve the right to refuse inventory that violates our receiving guidelines.
If you don't have a LVK-approved Receiving Schedule, we reserve the right not to receive any inventory. LVK will not be liable for rejecting delivery (not receiving inventory).
LVK will incur no additional liability for inventory not received within these frames.
LVK can only accept your inventory during business days and hours.
If you are shipping to our Jacksonville or Ohio facilities, you must be pre-approved so we can receive your inventory. Open a ticket HERE.

Deliveries

All freight deliveries must be scheduled with LVK. You can either send an email or call to schedule freight deliveries.

Email

For the US: Email freight@lvk.com
For Canada: Email inbound@lvk.ca

Phone

For the US and Canada: Call 646-847-0347.

Booking Requirements

LTL shipments need to be scheduled at least 24 hours in advance.
FTL and containers need to be scheduled 72 hours in advance.
If you send a small parcel in a batch with 20 boxes/cartons or more, it must be scheduled 24 hours in advance.
We only receive inventory on weekdays, Mondays to Fridays, between 7 AM - 3 PM warehouse local time.
All unscheduled deliveries will incur a fee of up to $500 and may be turned away if no dock is available.

Floor Loaded Containers and Fees

Please alert LVK at least 72 hours before sending a floor-loaded container. There is no unloading charge for shipments that arrive on pallets or via a small parcel carrier such as DHL, UPS, or FedEx. You can view all freight guidelines, services, and costs HERE.

US floor-loaded containers fees:

20-foot container: $450*
40-foot container: $650*
Palletize: $27 / pallet

CA floor-loaded container fees:

20-foot container: $375* CAD
40-foot container: $475* CAD

Note: These prices are subject to further charges due to box dimensions and/or weight.

Shipping Requirements for Small Parcel/Freight

Each box must have the LVK box label visibly placed on the outer boxes.
- Units must be clearly separated within the box for boxes with mixed SKUs to remain compliant, i.e., separated by dividers or polys.
For pallets of a single SKU, each pallet must have the LVK pallet tag visible.
This must be indicated on the pallet tag for mixed pallets (more than 1 SKU on a pallet).
- Boxes with mixed SKUs on a pallet must be clearly separated within the box to remain compliant, i.e., separated by dividers or polys.
- Inbound pallet height restriction = Less than 63" in height and no double-stacked skids.

Receiving Timelines for Compliant Shipments

The arrival day is considered day 0 (zero) for all shipping plans.
Less than 10 pallets (small parcel shipments included): up to 5 (five) full business days from arrival. During peak season, receiving can take up to 7 (seven) full business days.
Half a truckload, up to a full truckload (palletized): up to 7 (seven) full business days from arrival. During peak season, receiving can take up to 10 (ten) full business days.
Half a container, up to a full container (floor-loaded): up to 10 (ten) full business days. During peak season, receiving can take 12 (twelve) full business days.

NOTE: Half a truckload is considered 11-13 pallets. A truckload is considered 26 pallets.

Receiving Exceptions

If an inventory is load-balanced at the time of receiving, it may take up to (3) three weeks to be moved to a sellable location.

If your shipping plan is non-compliant, it will not be subject to the receiving times outlined above and will incur additional fees.

Read our Receiving guidelines to learn how to avoid delays and non-compliance fees.

NOTE: If you know in advance that your Shipping Plan will arrive at any of our fulfillment centers in a non-compliant state, such as requiring barcodes, bagging, SKU missing, or lacking required shipping plan labels etc., please notify our support team at least 48hrs before expected delivery to our warehouses. You can easily submit a ticket HERE

Additional Resources:

Watch how we receive inventory at our warehouses:

Manual Receiving Guidelines 2023.pdf
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