If you can't log in to LVK, work through these steps in order until you can access your account.
- Keep the problem browser window open.
- Go to lvk.shipsfor.us in a different browser (Chrome, Firefox, or Safari).
- If another browser doesn't work, try incognito or private mode in your usual browser.
- In the original browser, go to reset your password.
- Clear your local storage. If you're not sure how, see these instructions for clearing local storage.
- Clear your cookies. Use the same browser settings menu as before, but select "Cookies" instead of "Local Storage."
- Refresh the page and log in.
- If you're not listed as an active user, contact your manager to grant you LVK access.
- On a mobile device, use the "log in with another provider" option.
If you still can't log in, open a support ticket.