This article will help guide you through the steps you will take to change or edit an order.
How to Add a Product to an Order
How to Remove a Product from an Order
How to Set Allow Partial
How to Cancel an Order
How to Edit an Address on an Order
How to Re-Ship an Order
How to Set Gift Invoice
How to Change the Shipping Method on Orders
Important
If the order shows "The warehouse is currently processing this order" (as pictured below), you cannot cancel or edit items or apply a hold to avoid shipping.
This banner appears because fulfillment center team members (Pickers, Packers, etc.) are already working on the order, meaning it has already been deducted from stock. Making changes at this stage will lead to inventory issues. Changes to orders will only apply if the order is not currently being processed.
How to Add a Product to an Order
Before adding a product, check if the product has available inventory.
- Open the order.
- Click Add Item.
- Change the quantities.
- Click Save.
How to Remove a Product from an Order
- Open the order.
- Change the Quantity to Ship to zero.
- Click Save.
How to Set Allow Partial
If an order has multiple items but some are not in stock, you can choose the Allow Partial option so we ship the items we have on hand.
- Open the order.
- Select the Allow Partial checkbox.
- Click Save.
This will generate 2 or more shipping labels and your account will be charged for each.
How to Cancel an Order
If you need to cancel an order, use the option in the More Actions menu.
How to Edit an Address on an Order
Follow the steps below to edit or update the address on an order.
- Open the order and click on the address, which will be highlighted in blue.
- Edit the address fields as needed and click Update to save.
If editing the order is not working or not reflecting correctly, please open a ticket HERE.
How to Re-Ship an Order
- If you need to reship the order, click the More Actions tab.
- From the dropdown menu, click Reship Items.
How to Set Gift Invoice
If you need the order to have a gift invoice (meaning the product cost will not be visible to the recipient), check the box below.
How to Change the Shipping Method on Orders
If you only need to modify one order, you can do so on the Order Page as soon as the order is placed. The order should be listed as "Ready." If the order is listed as "Processed," changes at this stage cannot be made.
If the order is being processed by the fulfillment center team, we cannot prevent the package from shipping.
For information on putting orders on hold, click HERE.