Orders placed on hold will NOT ship from the Fulfillment Center. This is the quickest way to ensure LVK does not fulfill an order. Holds can also be imported from your store. As the merchant, you must release or apply holds accordingly.
How to Manage Orders on Hold
- In the LVK Dashboard, go to Orders.
- Select the order you wish to put on hold by clicking the checkbox next to the order number.
- Clicking the checkbox will bring up manual actions for that order, including Add holds.
- Click Add holds. In the dialog box that opens, choose one of the hold options and click Save.
- Once the order is on hold, you will see a Hold label on the far right of the order entry.
- To remove the hold, click the checkbox next to the order number. The manual actions toolbar will appear above the order list. Click Remove hold.
- In the dialog box, click the hold you are removing — it should match the hold you placed on the order (e.g., if you placed a Payment Hold, click Payment Hold to remove it).
- Click Save. The order is no longer on hold.
Important
- To cancel, change, or place a client hold on orders, you must do so via your LVK dashboard by 1 am EST on the day the item is scheduled to ship. Sending an email, ticket, or message to our support team will not automatically cancel an order.
- Read more about when to edit your orders HERE.
- If you choose to self-fulfill an order while we are already in the process of picking, we cannot guarantee that an item will not be double shipped.