PostHero is a post-shipment dashboard and data visualization tool that allows you to:
- Track packages across carriers for shipments within the United States.
- Identify growth opportunities in shipping.
- Recognize and address fulfillment gaps.
Limitations
- Multi-package shipments are not supported; only the oldest tracking number on the order will be included in PostHero reporting.
- International shipments are not yet supported.
This feature is not enabled by default for new LVK clients. Please contact Support@LVK.com to have PostHero enabled for your account.
How to Access PostHero
- Log into https://lvk.shipsfor.us.
- Using the left navigation, click "PostHero".
- Use the Date Range field to filter shipment data by timeframe.
Why Use This Dashboard?
PostHero provides insights and visibility, giving you the tools to understand your fulfillment process even after a package has left the warehouse.
You can analyze this data to determine how carriers perform, the average transit time, and what changes to make to optimize revenue and boost customer satisfaction.
How to Navigate the Dashboard
You can filter your data by store, date, carrier, warehouse, and state.
When filtering by date range, you can choose a pre-defined or custom date range:
You can also sort by shipping method and warehouse:
Tip
Currently, PostHero only supports the following carriers: UPS, USPS, DHL, FedEx, Endicia, Shippo.
PostHero tracks orders shipped within the United States. You can view metrics for an individual state by clicking on the map:
The map is colored according to the average difference in business days between when the order was created and delivered:
- If the number of business days is 6 or more, the state will be red.
- If the number of business days is 4 or more, the state will be yellow.
- If the number of business days is 3 or fewer, the state will be green.
PostHero will show you which orders are stuck, lost, or delayed:
- All: all problematic orders (delayed, lost, or stuck).
- Delayed: orders shipped 7 or more business days ago that have not been delivered, where the last carrier update was within the last 2 business days.
- Lost or Stuck: orders shipped but not delivered, where the last carrier update was more than 2 days ago.
Additional Features
Manual Order Resolution
You can resolve order issues manually by clicking the checkmark next to the order listing.
For example, if your customer confirms they received their order but the package still shows as stuck, you can manually resolve it to remove it from the list.
The order will not be removed immediately. It will disappear from the list after the next view calculation, which runs automatically every hour.
Open Order in LVK Dashboard
If you need to update an order in the dashboard, click Open Order to go directly to the right page.
Email a PostHero Summary
You can set up automated PostHero summary emails at your desired frequency: daily, weekly, monthly, or disabled. These emails summarize data from all shipments since your last email was sent. For example, if you select monthly, you will receive one email per month with statistics for the last 30 days.
Each email includes a summary of your average dispatch time, average delivery time, and transit times by carrier.
Sample email summary:
FAQ
What is the difference between Delayed and Lost/Stuck orders?
Delayed orders were shipped at least 7 business days ago and have not been delivered, but the last carrier update was within the last 2 business days.
Lost or Stuck orders have been shipped but not delivered, and the last carrier update was more than 2 days ago. The order remains "stuck" until the carrier sends an update or you mark it as resolved.
What is the difference between Ordered and Ready?
"Ordered" is when an order syncs into LVK from your store. "Ready" is when the order is flagged as Ready to Ship: Yes.
What do you consider a business day?
We define business days as Monday through Saturday, with no time-of-day restriction.
Why can't I see all my orders?
Currently, PostHero only supports orders shipped within the US. Some Zone 9 regions (Alaska and Hawaii) and all international orders will not be visible.
Why am I only seeing one of my warehouses?
Filters are generated dynamically based on the orders in PostHero. Orders must have been shipped with one of the supported carriers. If no orders have been shipped from a warehouse, it will not appear in PostHero.
Where are my orders shipped via Canada Post (or another international carrier)?
Currently, PostHero only supports the following carriers: UPS, USPS, DHL, FedEx, Endicia, Shippo.
How often does this dashboard update?
It automatically updates every hour between 11 AM and 11 PM EST.
I resolved an order — why is it still on the list?
The order will be removed at the next refresh, which occurs every hour.