PostHero is a post-shipment dashboard that shows what happens to your packages after they leave the LVK warehouse. It tracks shipments across carriers, surfaces orders that are delayed or stuck, and reports transit times by carrier and state.
Before You Begin
PostHero is not enabled by default for new LVK clients. Email support@lvk.com to have PostHero enabled on your account.
What You Can Do with PostHero
- Track packages across carriers for shipments within the United States.
- Identify growth opportunities in shipping.
- Recognize and address fulfillment gaps.
- Evaluate carrier performance and average transit times.
Known PostHero Limitations
- Multi-package shipments are not supported. Only the oldest tracking number on the order appears in PostHero reporting.
- International shipments are not supported.
- PostHero supports these carriers only: UPS, USPS, DHL, FedEx, Endicia, and Shippo.
- Some Zone 9 regions (Alaska and Hawaii) are not visible in PostHero.
Video: PostHero Overview
PostHero Articles
- How to Use the PostHero Dashboard: access PostHero, filter your data, resolve order issues, and set up summary emails.
- PostHero Metrics and Status Definitions: how PostHero calculates transit times, what each order status means, and how often data refreshes.
- PostHero FAQ: answers to common questions about missing orders, missing warehouses, and unsupported carriers.
For help with PostHero, open a support ticket.