Common questions about missing data, unsupported carriers, and resolved orders in PostHero, the LVK post-shipment tracking dashboard.
For status and metric definitions, see PostHero Metrics and Status Definitions.
Missing Orders in PostHero
PostHero shows orders shipped within the United States only. Some Zone 9 regions (Alaska and Hawaii) and all international orders are not visible.
Missing Warehouses in PostHero Filters
Filters are generated dynamically from the orders in PostHero, and those orders must have shipped with a supported carrier. If no orders have shipped from a warehouse, that warehouse does not appear.
Orders Shipped with Canada Post or Other Unsupported Carriers
PostHero supports UPS, USPS, DHL, FedEx, Endicia, and Shippo. Orders shipped with any other carrier, including Canada Post, do not appear in PostHero.
Multi-Package Shipments in PostHero
Multi-package shipments are not supported. Only the oldest tracking number on the order appears in PostHero reporting.
Resolved Orders Still Showing in PostHero
Resolved orders leave the list at the next refresh, which runs every hour between 11 AM and 11 PM EST.
Still stuck? Open a support ticket.