LVK offers several ways to get help. Use the links below to jump to the option that works best for you.
Self-Help Resources
How to Submit a Help Desk Ticket
Email Support
Fulfillment Support Hours
Self-Help Resources
Browse our knowledge base, YouTube channel, and SLA resources — available to all customers.
SLA Resources
Common questions about service level agreements:
- What Happens to Damaged or Lost Inventory in the Warehouse?
- LVK Fulfillment Center Order Capacity
- Do You Offer Shipper's Insurance?
Developer Resources
Access API documentation or connect with LVK API experts in our developer community.
- API Docs: https://developer.shiphero.com/fulfillment/
- Developer Community: https://community.shiphero.com/
How to Submit a Help Desk Ticket
- Log in to lvk.shipsfor.us/help.
- Click Help in the left sidebar.
- Click Submit Ticket to create a new ticket.
You can also submit a ticket directly or view your ticket history.
Submitting a detailed ticket is the fastest way to get help — tickets are routed automatically based on your issue selection.
Email Support
- General support: support@lvk.com
- White Glove customers can reach their dedicated account manager directly at their LVK email. They're backed by a pod of Technology, Support, and Ops specialists.
Fulfillment Support Hours
- Live support: Monday–Friday, 6 am–8 pm EST
- Ticket submission is available 24/7 at fulfillment-help.lvk.com.
Tickets submitted outside of support hours will be addressed when the team is back online.