LVK's Account Billing team handles invoice disputes and missed payments. If your account has a past-due balance, the Billing team reaches out and a banner appears when you log in. The banner clears once we receive payment.
Keep your invoices current to avoid shipping delays or service interruptions.
Where can I see the status of my invoices in LVK?
Log in to your LVK app and go to your invoices dashboard.
When will LVK's Account Billing team contact me about late invoices?
The Billing team contacts your primary account email. To update your email address, contact support.
The team makes three attempts to notify you:
| Attempt | What Happens | Deadline |
|---|---|---|
| Attempt 1 | You get a notification about your past-due balance, with a link to update your billing information. | 7 days to pay before your account is suspended |
| Attempt 2 | LVK stops shipping your orders. Update your payment method and contact us to resume. | LVK provides a deadline. If you miss it, the disposal process begins. |
| Attempt 3 | Update your payment method or the disposal process begins. | 30 days from day 0 |
Additional Resources
For billing or invoice questions, open a support ticket.