LVK's Account Billing team handles invoice disputes and missed payments. If your account has a past-due balance, the team will reach out and a banner will appear when you log in — it clears once payment is received.
Keep your invoices current to avoid shipping delays or service interruptions.
Where can I see the status of my invoices?
Log in to your LVK app and go to your invoices dashboard.
When will the Account Billing team contact me about late invoices?
The Billing team contacts your primary account email. To update your email address, contact support.
The team will make three attempts to notify you:
Attempt 1: You'll receive a notification about your past-due balance with a link to update your billing information. If payment isn't received within 7 days, your account will be suspended until all overdue balances are paid.
Attempt 2: Shipping is stopped. Update your payment method and contact us to resume. A deadline will be provided — if we don't hear from you by then, the disposal process begins.
Attempt 3: Update your payment method by the specified date (30 days from day 0) or the disposal process will begin.
Additional Resources
For billing or invoice questions, open a support ticket.