The LVK app allows you to upload attachments to an order. This can be useful if you need to upload B2B, FBA labels or instructions for order customizations, etc.
NOTE: Please note that the attachments must be uploaded fully for our support team to be able to visualize and download them.
How to Add Attachments to an Order
1. Login to your LVK account.
2. Navigate to Orders > Manage Orders.
3. On the Manage Orders page, find the order you want to add attachments to. Click on the Order Number.
4. On the Order Details page, scroll down until you see a line for Attachments and a button to add them.
Click Upload Attachment and select the file(s) you wish to upload.
Supported file formats are .pdf, .png, .jpg, and .CSV.
NOTE: All attachments must be added to the order BEFORE the distribution center begins processing the order. Any files uploaded after processing has begun are not guaranteed to be used/followed. The easiest way to ensure this is to place the order ON HOLD while you are adding attachments. More info HERE.