What is RockReturns?
RockReturns is a LVK partner that specializes in returns. They will process RMAs (in LVK) for customers and send back the returned items to an LVK distribution center so it can be received back into inventory. They service U.S.-based returns.
NOTE: Rock Returns doesn't have international locations. They accept returns for various product types (not only apparel) with no minimums.
RockReturns Pricing
LVK’s Receiving & Restocking Fee: $1.75 per unit.
If you want this integration, please let your Sales or Onboarding rep know or open a HERE.
What if I'm using another return software integration?
RockReturns is still an option if you use Loop Returns or Returnly. Loop Returns and Returnly are software integrations; RockReturns will process the RMA through either software as needed. RockReturns help the customer with the return label address set up in those systems.
Is there a specific return setting in LVK for RockReturns?
No. RockReturns will help to set their default return location as “My Location” and update the address in the General Admin area of LVK to the RockReturns warehouse address. LVK does not charge “My Location” return fees.