This article outlines what you need to provide to request a credit for a fulfillment error. LVK will work to resolve mistakes as quickly as possible but is not responsible for late or missed shipments.
What Should You Provide?
If a customer reports receiving the wrong item or missing items, submit a support ticket with the following:
- Subject line: [Order Number]; [Account email address]
- Photo of the item — including any tags, from the customer who received the wrong item
- Photo of the barcode on the bag the item came in (or on the physical product)
- Photo of the shipping label (optional, except for Canpar and UPS claims)
LVK will review your submission and determine where the error occurred.
Investigations cannot be started without visual proof.
Important Notes
- LVK is not responsible for the cost of product or inventory lost during shipping errors.
- Reimbursement is capped at $25 per incident.
- If the inventory is found within 45 days of the merchant's notice of loss, the credit will be withdrawn.
- All reimbursements are issued as LVK credits toward future shipping and storage costs.
For more details, visit our Terms of Service.