The Klaviyo integration sends carrier tracking events from LVK to Klaviyo, the CRM you use for customer email and SMS. Klaviyo turns those events into automated messages, so you can email a customer for a review when their order is delivered or warn them when a package is delayed.
Before You Begin
PostHero must be enabled on your account before the Klaviyo integration will work. Email support@lvk.com to request access.
PostHero is the LVK feature that tracks packages after they leave the warehouse. See PostHero: Tracking Packages for details.
How the LVK and Klaviyo Integration Works
LVK sends four tracking events to Klaviyo. Each event is created in Klaviyo as a trigger the first time it occurs on your account. Link a trigger to a Klaviyo workflow to control what the customer receives at that point in the delivery.
Triggers that LVK supports are labeled "LVK" in Klaviyo. These four are the only triggers supported at this time.
Klaviyo Triggers Sent by LVK
| Trigger | What it means |
|---|---|
| 1st Scan | The package has left the LVK warehouse and is with the carrier. |
| Delivery Success | The carrier delivered the package to the customer. |
| Return to Sender | The package is on its way back to the LVK warehouse because of an address issue or another problem. |
| Failed to Deliver | The package reached its destination, but the carrier could not complete the delivery. |
How to Connect Klaviyo to the LVK App
- Create an account with Klaviyo.
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In Klaviyo, go to Account > Settings > API Keys and copy your Public API Key.
- In the LVK App, go to Settings > PostHero > Third Party Integrations.
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Select your store, enter the public Klaviyo API key, and click Add Store.
Your store is connected. Build your workflows in Klaviyo to control what each LVK trigger sends.