Closing your LVK account takes a few steps depending on whether you still have inventory in an LVK fulfillment center. Your account balance must be settled before LVK can process the cancellation. We're sorry to see you go, and you're welcome back anytime.
Steps to Terminate Your LVK Account
If You Have Inventory at an LVK Fulfillment Center
- Bring your account balance up to date. Review your invoices on the Invoices dashboard and confirm that every invoice is paid and none are marked as failed.
- Send LVK your cancellation timeline. Tell us the date you want LVK to stop shipping orders and the date you want your store disconnected.
- Request removal or disposal of your remaining inventory by following the steps in How to Request an Inventory Removal or Disposal.
Important
LVK cannot cancel an account with an outstanding balance or with inventory still in a fulfillment center. Storage fees continue to accrue until your inventory leaves the warehouse.
If You Have No Inventory at Any LVK Fulfillment Center
Open a ticket with the LVK support team. Support confirms your account status, settles any remaining balance, and closes the account for you.