This guide covers the steps and fees for requesting Disposal or Removal of inventory from an LVK Fulfillment Center.
Inventory Disposal (Destruction/Donation)
Disposal is the process of having LVK destroy or donate unwanted or unsaleable inventory.
Common Reasons for Disposal
- Discontinued SKU
- Product is expired
- Product is defective
- Client request
Steps to Request Disposal
- Open a ticket with the Special Projects team.
- In the ticket, include:
- A list of the affected SKUs.
- The reason for disposal (e.g., defective, expired).
- Optional: A CSV with the details.
NOTE on Storage Fees: Storage continues to be billed until the removal order is fulfilled and inventory is completely cleared from the system. This applies even if you continue shipping with LVK.
Associated Inventory Disposal Fees
| Fee Type | Charge (USD/CAD) | Details |
|---|---|---|
| Standard Disposal Fee | $0.93 per pound (USD and CAD) | Includes labor. Also applies to inventory designated for donations. Example: A SKU weighing 1.40 lbs × 200 units = 280 lbs. 280 lbs × $0.93 = $260.40. |
| Dumpster Fee | Varies | May apply if a dumpster is needed based on disposal volume. |
| Hazmat Fees | Varies | Additional fees may apply per proper disposal protocol. |
Inventory Removal
Removal is the process of having LVK ship inventory back to a specified domestic address. There are two types: Partial Removal and Full Removal (Service Termination).
Steps to Request a Partial Inventory Removal
- Open a ticket with the Special Projects team.
- Create a Removal Manual Order per warehouse location. (See how to create manual orders.)
- Place the order on Hold so the Special Projects team can validate it. (See how to place orders on hold.)
Steps to Request a Full Inventory Removal
Important
Initiating a full inventory removal is equivalent to terminating LVK's services. Please review our Terms & Conditions, Section 9 (Termination).
- Open a ticket with the Customer Support team.
- Specify the date you'd like shipments to stop so the support team can initiate the removal process.
- Provide a destination address for your products.
Associated Inventory Removal Fees
| Fee Type | Charge | Details |
|---|---|---|
| Hourly Labor Charge | $45/hr (USD) or $63/hr (CAD) | Applied for labor involved in processing the removal; minimum billing of 15 minutes. |
| Shipping Costs | Varies | Standard picking, packing, and shipping costs apply in addition to the hourly charge. |
NOTE on Shipping: LVK does not ship removal orders to international locations.