There are instances where inventory may arrive at our warehouse damaged. This article will outline LVK's policies in the case of damaged inventory and describe what happens in our warehouses in such instances.
Damaged Inventory Guidelines
Internal Fulfillment Center Processes
Damaged Inventory Guidelines
- At LVK, we work to keep any shrinkage under 3%. We can only credit your account for the cost of missed/damaged SKU if it's outside of the 3% SLA. You will need to provide a valid legal purchase order or invoice of the product cost in order to be reimbursed.
- The credit will be withdrawn if a “lost” product is found or added back into inventory within 180 business days. Final accounting and inventory reconciliation can be within 12 months.
- Review 4.22 on our Terms of Service
Internal Warehouse Processes
- When investigating disputes or cycle counts for claims that exceed our 3% shrinkage SLA, we will conduct a thorough investigation across all locations.
- When an item is found damaged (during receiving, on the floor, or from returns), we will hold the product in an unsellable damaged location so we don't allocate it to orders.
- You can receive a notification of your damaged products at receiving. Learn how to do it HERE
- You will receive notifications when the discrepancy in inventory for missing units reaches or exceeds 50 units.
- You can decide to have us ship the item back to you (we will create a manual order), or if we do not hear back from you within 30 days, we automatically dispose of the product.
- Remember that disposals and return orders will be subject to a fee.