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Address Holds: How to Verify and Update Shipping Addresses

Updated

LVK verifies all US addresses through the USPS register. If USPS can't verify the address, LVK automatically places the order on hold (address hold).

Important

LVK will not ship orders that are on hold until you update the address and remove the hold. You can also use USPS's ZIP code lookup tool to confirm an address.

How to Resolve an Address Hold

  1. Contact your customer to confirm the address. If it's a rural zone, consider asking for an alternative address.

  2. Update the address in LVK. You can do this on the Order Page, in the top right corner.

    Edit shipping address option in the top right corner of the LVK Order Page
  3. Click Edit shipping address, or ignore the error.
  4. Update the address and click Save.
  5. Remove the hold from the order. See How to Manage Orders on Hold for the steps.

Important

You must update the address in both LVK and your store (Amazon, WooCommerce, Shopify, etc.).

Additional Notes on Address Holds in LVK

  • LVK isn't responsible for address accuracy. Make sure your customer double-checks fields like zip code, city, and state.
  • If LVK needs to change the shipping carrier, you're responsible for the remapping cost.
  • See Standard, Expedited & Overnight Shipping Carriers for details.